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Frequently Asked Questions

Here, you'll find answers to questions in the following categories:

    About amadeus.net Back to top
  • What is amadeus.net?

    Travel planning. Simply done. amadeus.net gives you access to one of the world’s largest databases of flights and other travel services so you can quickly and simply create a Travel Plan. You can then save these plans, amend them as many times as you like, and share them with your friends and family. You can also browse through Travel Plans other users have created and made public. Get inspired and use them as a base to make yours. It all starts with a flight search...!

  • Who powers amadeus.net?

    The site is operated by Amadeus IT Group. Our company objective with amadeus.net is to showcase Amadeus products, features and innovations. We can also gain a better understanding of your travel needs by the way you search, shop and share travel experiences online.

  • Why would I want to use amadeus.net to plan my next trip?

    Do you spend time and effort jumping around different websites looking for the right flight? Now, you can do all your research in one place. In 3 simple steps, amadeus.net makes travel planning quick and easy:

    1. Find the flights you’re looking for - our travel database has all the options you'll need
    2. Keep all searches together in your collection - this makes it easy to find a Travel Plan when you want to book it
    3. Share your Travel Plans with others - you might inspire someone else's next trip and vice versa
  • What's different about amadeus.net compared to other travel websites?

    amadeus.net gives you enormous choice to do your flight research, store the information you've found, and get others involved by sharing Travel Plans for ideas and inspiration. amadeus.net makes travel planning simple and fun!

  • Can I only search for flights on amadeus.net?

    The new amadeus.net site goes live with flights, but more travel services will follow in the coming months. We want to make sure that when you next think travel planning, you'll think amadeus.net!

    Creating and sharing Travel Plans Back to top
  • How many Travel Plans can I create?

    You can create as many Travel Plans as you like and then keep them in your own collection (My plans). You can also keep a selection of Public Plans you find inspiring, and perhaps use them to create your own (My collection).

  • What are 'private' and 'public' Travel Plans?

    Travel Plans can be shared with friends and family so they can add their own comments and give you tips and advice. These Travel Plans are 'private' and updates can only be made and viewed by your invitees. You can also make your Travel Plan 'public' - this means other amadeus.net users can see your Travel Plan outline (without your name or any notes being shared).

  • Can I add pictures to a Travel Plan?

    Yes. You can add one picture to each of your Travel Plans from the photo library we've created. If your Travel Plan has a photo, it makes it easier for you and others to recall that plan. The more tags you add, the more photos you can choose from and the more enticing your Travel Plan becomes!

  • How can I edit or delete my Travel Plans?

    You can edit or delete your Travel Plans at any time. Just select the relevant one from your collection, make any changes and re-save it. You can also add new searches and information (e.g. links, new tags) to a Travel Plan whenever you like.

  • Why do users store Travel Plans on amadeus.net?

    Sometimes we all need inspiration. You may want to go on holiday, but you're not sure where. Is it a shopping trip, a beach break, a city tour you're after? Viewing public plans created by amadeus.net users can give you great ideas. Likewise, you can make your Travel Plans public to help and inspire others! Why not take a tour of the site to see how it works?

    Booking your flight Back to top
  • Can I book my flight on amadeus.net?

    Yes. As amadeus.net is not a travel agency, you will be able to choose from one of our referral partner agencies or airlines who will complete the flight booking, issue the ticket and take payment.

  • Can I book a flight from somebody's Travel Plan?

    No. But you can re-create a Travel Plan from one published privately (if you are invited to access it), or publicly and then go on to book the flight.

  • What payment methods can I use to book my flights?

    That will depend on the travel agency or airline you use to make the flight booking. Usually it is with a credit card.

  • If I need to cancel a flight, will my payment be refunded?

    This depends on the ticket conditions. Please contact the travel agency or airline you used when booking your flight for further clarification.

  • When might I need to contact the agency I have made a booking with?
    • If you haven't received confirmation of your booking
    • If something went wrong while paying and you're not sure if the booking was completed
    • If you want to make any changes or cancel your reservation
    • If you want to discuss another aspect of your reservation (e.g. meal plan, seating)
    What else do I need to know? Back to top
  • Do I have to pay to use amadeus.net?

    No, you can use amadeus.net as many times as you like and it's absolutely free!

  • Can I access amadeus.net on my mobile and tablet?

    amadeus.net is designed to run on PC, Mac and tablet browsers. We are now looking at developing a mobile app so you can access amadeus.net on-the-move.

  • Is a helpdesk available?

    Amadeus does not operate a specific helpdesk for the site. However, the agent you made your booking with will be able to help with any queries regarding your reservation.

  • Who should I contact with respect to my data privacy?

    Please click here for our Privacy Policy. If you have any data privacy queries, please email: dataprotection@amadeus.net.

  • How can I provide feedback/comments about amadeus.net?

    We'd love to hear any feedback and comments you have about amadeus.net, so please complete the feedback form here.

  • Can I still use the old version of amadeus.net?

    No, you won't want to! The new-look amadeus.net is so much more inviting and interactive. You can now do all your flight research, build Travel Plans, save them, change them and share them - all in one place. And don't forget, more travel content will be added to amadeus.net very soon!

  • Who is Amadeus and why should I trust your website?

    Amadeus is a well-established company, set up 25 years ago, standing as the backbone of the travel industry. We provide IT solutions for travel providers (400+ airlines, 85,000+ hotels, 30+ car rental companies, 100+ railway operators and 50+ cruise and ferry operators), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

    Did you know?

    • Amadeus employs around 10,000 people worldwide, across our 3 central sites: Madrid (corporate headquarters), Nice (development) and Erding (operations).
    • We also have 71 local offices situated around the world.
    • In 2012, we generated revenues of around €3 billion.
    • Amadeus is a publicly listed company on the Spanish Stock Exchange under the symbol "AMS.MC".

    Amadeus is featured among the top European R&D investors. It is this continued investment that ensures we can develop the most advanced, reliable and secure technology for all our users.

  • Does Amadeus have any other websites or travel solutions for consumers?

    Yes we do. If you want to access your trip itinerary, get destination information or even check the weather where you're going, visit: www.checkmytrip.com. We also have a corporate website which can be found at www.amadeus.com.